• Cash On Delivery
    We provide cash on delivery to most parts of India. So don't stress if you don't have a credit card or don't want to use it. Just pick the COD option!
  • Free Shipping
    Free Shipping on all orders over Rs. 2000. Click here for our shipping policy.
  • Contact Us
    Please call us on +919717175707
    We will be glad to assist you. We are available from 10am-5pm (Monday to Friday). Drop us an email on woof@headsupfortails.com, and we will get back to you at the earliest.
  • Feeling lazy? No time to put your feet up and order online? Or travelling with no access to a computer? Don't worry! We at Heads Up For Tails understand your needs and your furry pals needs as well! We are changing with time and introducing shopping via instant messaging!

    • Just Whatsapp us on +919717175707 and let us know what you need and we will coordinate your order for you while you take care of more important things!.

FREQUENTLY ASKED QUESTIONS

Ordering

 

Can order be placed on phone?

Yes, we do take orders on the phone. You can call us on +919717175707.
We also take orders via Whatsapp. Just add our number: +91-9717175707 to your address list and message us!

 

Delivery

 

Can I book a delivery slot?

Yes, you can book your delivery slot at the time of booking order. Delivery slot is subjected to availability.

 

How long will my delivery take to arrive?

Delivery usually takes 3-7 working days, subjective to your area code. Customised products take around 15 days to be delivered, based on the requirement.

 

My order has arrived damaged. Who do I contact?

We are really sorry if you had received your order damaged. Please contact our customer service team on +919717175707 between 9 am to 7 pm Monday to Saturday. Alternatively, you can email us on woof@headsupfortails.com

 

Only Part of my order has arrived. Why?

In rare occasions, few of the ordered products are unavailable. In such situations, we try to deliver the orders in parts. In such situations, you will be duly informed by our customer service executive.

 

What do I do if my delivery hasn’t arrived after specific time?

If your delivery crosses the expected time, Please contact our customer service team on +919717175707 between 9 am to 7 pm Monday to Saturday. Alternatively, you can email us on woof@headsupfortails.com

 

Which courier company will deliver my order?

Heads Up For Tails uses four courier companies. DTDC, FedEx, Dehlivery and Patel Retail

 

Where can I find the product information?

Product information can be found on the product page under Product details and specifications. For any other information you can call us on our Customer care number

 

Is your website secure?

Heads Up For Tails is committed to protecting all the information you share with us.

We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our system.

Only those employees who need access to your information in order to perform their duties are allowed access to your data. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

Click here to know more about our Privacy policy

 

What do I do if the product I want is out of stock?

Do not worry!! If the product you selected is out of stock, you can subscribe to our Product Out Of Stock subscription using your email id and we shall email you as soon as the product back in stock.

 

Why is my payment rejected?

In many situations, payments can get rejected because of server issues. Even in case of a rejected payment, our server will notify us the same and our customer care will get in touch with you to help you with the payment process.

 

Can I still make a payment if I do not have a credit card?

Not an issue at all. You can make payments on Heads Up For Tails using various methods

  1. Credit/debit cards
  2. Netbanking
  3. Cash On Delivery
  4. Paytm wallet.

Alternatively, you can drop by to our store at Select Citywalk, Saket, New Delhi

 

Does your local store have grooming services as well?

No, in our local store we only sell our products.

 

Does Heads Up For Tails sell pets?

We at Heads Up For Tails only sells pet related products. We neither sell any pets nor do we endorse selling of pets in stores. Heads Up For Tails actively encourages adoption of abandoned pets from pet shelters and individuals.

 

How Do I return items bought in store?

We do not give refunds, and refunds are in the form of store credit or product/size exchanges only.

Items eligible for exchange need to be in their original condition,: brand new, unused/unworn, with all tags and packaging attached, free of odors or stains, pet hair, unwashed and in resell-able condition.

Click here for more on our exchange policy.

 

 

What are my local store’s working hours?

We open at 10 am to 9:30 pm, Monday to Sunday

 

 

What are your refund, replacement and return processes in your store?

Please click herefor more details